Once your payment is successfully processed, you will receive an order confirmation email. If you do not receive this email within a few hours, please check your spam folder or contact us at dunstcs@gmail.com.

Once an order has been placed and payment is confirmed, it cannot be canceled or modified, as processing and shipment preparation begin immediately. Please make sure your shipping information is accurate before completing checkout.

Yes, all orders are shipped directly from South Korea via DHL to international destinations. Please ensure your name, address, ZIP/postal code, contact number, and email are entered accurately in English at checkout to avoid delivery issues.

Orders are processed and shipped within 3 business days after payment is confirmed. Once shipped, delivery typically takes 7–10 business days, depending on your destination. Please note that DUNST cannot be held responsible for delays caused by customs procedures or courier disruptions beyond our control.