WE SHIP VIA FedEx EXPRESS WORLDWIDE, AND THE DELIVERY USUALLY TAKES 3-7 BUSINESS DAYS. HOWEVER, PLEASE BE AWARE THAT DELIVERY TIMES MAY VARY DEPENDING ON YOUR LOCATION AND AVAILABILITY.

[SHIPPING COSTS/CUSTOMS AND DUTIES]
WE OFFER FREE SHIPPING FOR ORDERS OVER $300. FOR ORDERS BELOW $300, CUSTOMERS WILL BE CHARGED $60.

IF THE SUM OF THE SHIPPING FEE AND THE PAYMENT AMOUNT OF THE PRODUCT EXCEEDS THE DUTY-FREE LIMIT, THE SHIPPING FEE WILL ALSO BE SUBJECT TO TARIFFS, AND THE SHIPPING FEE WILL NOT BE REFUNDED.

PLEASE NOTE THAT DUNST IS NOT RESPONSIBLE FOR DELAYS IN SHIPPING OR DELIVERY DUE TO NATURAL OR UNCONTROLLABLE EVENTS. ADDITIONALLY, WE ARE NOT RESPONSIBLE FOR DELAYS RELATED TO THE COURIER ITSELF, SUCH AS CUSTOMS CLEARANCE.

FOR ASSISTANCE, CONTACT US AT
DUNSTCS@GMAIL.COM

*Orders may not be able to be canceled once your order is confirmed.


[Return and exchange]

If you receive a defective product or a product different from the product you ordered, we are helping you with the return process,
Returns for other reasons (e.g., simple change of mind, wrong size) are not possible.
Unfortunately, exchanges are not available.
If you wish to exchange it, please return the item you received and place an order again.

If you wish to return the item, please make sure that the item you received by [Q&A] or email meets Dunst's return criteria.
- Return requests must be made within 7 days of receipt of the item.
- When requesting a return, please upload at least 3 photos of the problematic part of the product.

DUNST reserves the right to refuse any returns that do not comply with the above criteria.

For more information, please check [RETURNS & EXCHANGES] in the link below.
▶Go to see exchange/return details: en.dunststudio.com/shopinfo/guide.html

[Return cost]

If you return it at our fault, we will bear the shipping cost.
Products sent to us without prior approval cannot be returned, and all expenses incurred are at your expense.
When returning the product, customs duty and surtax will be refunded after deducting it, so please check it directly at the customs office.


For assistance, please contact
DUSNTCS@Gmail.COM